Frequently Asked Questions
Everything you need to know about our luxury handbags and services.
Where are DeMellier products manufactured?
All our handbags are handcrafted with integrity by local artisans in the south of Spain using the finest sustainably sourced Italian and Spanish leathers.
Does DeMellier offer international shipping?
Yes, we offer worldwide shipping. Delivery times vary by region, but most international orders arrive within 3-7 business days via our premium courier partners.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or monogrammed items are non-returnable.
How do I care for my leather handbag?
To maintain the beauty of your bag, avoid prolonged exposure to direct sunlight and moisture. We recommend using a soft, dry cloth for cleaning and storing it in the provided dust bag when not in use.
What does the 'A Soulfully Made' initiative mean?
For every bag purchased, DeMellier funds life-saving vaccines and treatments for children in need through our partnership with SOS Children's Villages.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.