Returns & Exchanges

We want you to be completely satisfied with your DeMellier purchase, which is why we offer a 30-day return window for all unused items in their original packaging. Please ensure all security tags remain attached to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the item in its original dust bag and box, ensuring all protective materials are included to prevent damage during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated courier and retain your tracking receipt until your refund has been processed by our team.